1. What is a ‘Swindon Town Club Account’?+
A Swindon Town Club Account is the gateway to purchasing tickets and merchandise online, and the place to control which communications you receive from the Club.
From 24th July 2019, all fans will need to create a new online Club Account to purchase tickets and merchandise online.
A Swindon Town Club Account gives you one login for buying from the Club online, whilst allowing you to update your communication preferences and personal details on at any time with ease.
Create your account here!
2. Who needs a ‘Swindon Town Club Account’?+
As this is the only way to buy tickets and merchandise online, both new and existing supporters must create a Swindon Town Club Account. An account must be registered before continuing to buy tickets and merchandise from the Club’s eTicketing and Online Store.
3. When will I use my Swindon Town Club Account?+
Supporters will use their Swindon Town Club Account for purchasing tickets and merchandise from the Club online. A Swindon Town Club Account also allows you to update your communication preferences and personal details on our database at any time with ease.
4. I already have an e-ticketing account - Do I need to create a Swindon Town Club Account?+
All supporters will need to create a new Club Account.
Supporters who have existing eTicketing/Online Store accounts should create a new account using the same email address as used in their previous eTicketing/Online Store account with a new password.
All supporters should ensure that the email address used to create their account is the same that we currently hold on our database, otherwise you won’t be able to link your existing accounts.
To check which email address you have currently registered on our database, please email email@example.com.
5. How do I create a Swindon Town Club Account?+
You can create a Club Account by entering your email address and password, or alternatively by using a social sign in via your Facebook profile.
If you want to specify your own email and password, follow the link 'Create Account’ and enter your details.
You will then receive an email with a secure link – click on this link to confirm your email address. Your Club Account is now active.
Make sure you update your details, update your Communication Preferences and Link your existing client reference number to be able to purchase online and continue to receive communication from the Club.
For social sign in, click on the Facebook icon on the registration page. Depending on whether you are ‘signed in’ to the provider, you may be promoted to sign in and allow permissions. If you are already signed in, your account will be automatically created using the email, forename and surname from your social profile.
6. I have created a Swindon Town Club Account but haven't received the confirmation email - what should I do?+
If you have created an account with your own email and password, we will send you a confirmation email to the email address you provided. Whilst you wait you will see the ‘Awaiting Confirmation Email’ page.
When you receive the confirmation email, there will be a secure link ‘click here’ in the email which you need to click on to confirm your email. This will then open a new browser tab for you to log in with your email and password for the first time. This is a verification check to ensure that the email address is legitimate and belongs to you.
Please note - it may take a few seconds or minutes for the email to arrive in your inbox. If you do not receive your email, please follow the next steps:
- Check your junk and spam folders.
- Ensure you did not use any mailbox that could be shared, eg @info, @reception, @sales as these will not be accepted for your Swindon Town Club Account.
- Add 'firstname.lastname@example.org' to your safe senders list and retry sending the email from the link ‘click here to resend email’ in the ‘Awaiting Confirmation Email’ page.
If you have left the ‘Awaiting Confirmation Email’ page and you want to go back to resend the confirmation email, log in again with your email and password chosen. As you have not yet confirmed your email, you will see the ‘Awaiting Confirmation Email’ page where you can click the link to resend.
If none of the steps above work, please email email@example.com. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.
7. I'm still having trouble authenticating my Account - What can I do?+
Another way to register would be to use your Facebook account, which do not require email validation. However, if you wish to change and use a different email to your social sign-in email, validation will become necessary on the other email address.
Don’t forget you’ll need to use the same email address that is already registered on our database.
8. What happens to my old e-ticketing Account?+
Your Club Account will replace your existing eTicketing and Online Store account. Going forward, any log in requests from eTicketing or the Online Store will automatically redirect you to your new Club Account. All of your previous separate accounts will be linked and will include your purchase history.
9. Will my Town Cash and purchase history be carried over to my new Account?+
Yes – you will still be able to access your Town Cash and purchase history in the same way as before.
10. How do I link my existing client reference number?+
In order to continue to make purchases for tickets and merchandise online, it is essential that supporters with an existing client reference number link their old accounts to their Club Account. This process will allow supporters to have an easier and cleaner journey through websites with everything in one account. You will only need to link your client reference number as a one-off action – once it’s done, you are all ready to go!
11. Why does it say "No Account Found" when I enter my e-ticketing client reference number?+
This means that the email address used to register your Club Account does not match the email address held on our database. If you are not sure which email address (if any) is registered on our database, please email firstname.lastname@example.org to ensure that we have your correct email address registered and can update our records if required.
12. Why does it say that my client reference number is incorrect?+
If you are a Season Ticket Holder your client reference number can be found underneath your name on your Season Card. If you do not have a Season Ticket, you can find your client reference number on a confirmation email or receipt from a previous ticketing purchase. If you are not sure of your client reference number, please email email@example.com.
13. How do I buy tickets once I have a Swindon Town Club Account?+
Visit our eTicketing website at www.eticketing.co.uk/swindontown and click “login”. This will redirect you to your Club Account Login page. Sign in with your Swindon Town Club Account email and password (or log in with your Facebook account). You will then be redirected back to our eTicketing website, where you will be able to make your purchase.
14. Nothing is working - I require further Assistance+
If you are having difficulty linking an existing eTicketing and/or Online Store account, please email firstname.lastname@example.org.
Click here to login.